Resources
Case studies
Real HaloITSM and service management work — migrations, reporting uplift, and practical improvements.
SLA Compliance from 74% to 93% in 5 Weeks
Sector Education Users Approximately 1,200 students, 150 staff, parents, and internal service users. Service team 20-person IT and Maintenance team supporting requests across multiple channels. Previous platform SolarWinds service desk environment with a largely generic ticket model. New platform HaloITSM configured for IT service delivery and future enterprise service management expansion. Project type Migration, implementation, […]